IVY LODGE

RETIREMENT HOME YORK

The Care We Offer

We offer all the personal care our elderly residents need, to stay healthy and continue to enjoy a good quality of life.

All the everyday activities such as washing, dressing and cooking are taken care of by our team – the safety and independence of our residents – is very important to us.

We’re proud that our care offering is rated as ‘Outstanding’ by the Care Quality Commission (CQC).

Above and beyond the good quality of our facilities, we want our residents to feel cared for. We continuously strive to achieve this through personal care and supporting residents to develop and maintain their friendships.

Ivy Lodge Retirement Home is a beautifully converted former Edwardian home in a quiet residential area of Haxby, York. As a family run business – we oversee all aspects of the daily running, it’s really important to us that we can create a comfortable and homely environment.

All our staff are permanent, with a wealth of experience, a friendly face and always time for a chat!

“We always promote a happy friendly and relaxed atmosphere, with stimulating, fun activities and outings that can bring back happy memories and enable new ones to be created.”

At Ivy Lodge Residential Home we are proud to be rated by the CQC as Outstanding for our level of care and Good in all other aspects. These ratings are testament to the focus we have as a team year on year in delivering the highest standard of care possible for our residents.

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From the Blog

Our Quality Assurance

2023-08-09T09:54:16+00:00

Each year we produce a Quality Assurance report. Take a look at past and present reports to see how we consistenly strive to provide the best care.

All Aboard at Ivy Lodge

2020-11-12T11:47:14+00:00

Staff and residents came together to enjoy a special cruise ship-themed party to help keep our spirits high during the pandemic.

Ivy Lodge residents take their first steps away from the home.

2021-05-10T10:02:05+00:00

The government has agreed to allow care home residents the opportunity to leave their home and spend more time with loved ones and friends, without having to isolate for 14 days on their return.

Where our care is focussed on making residents feel at home, not in a home.

Ivy Lodge
Copyright 2020

More Info

Data Privacy Policy

Ivy Lodge Retirement Home is the trading name of Ivy Lodge Care Ltd. We are a Residential Care Home providing health and social care for people aged 60 and above. This Privacy Notice tells you about information we collect and hold about you, what we do with it, how we look after it and who we might share it with.

Who is responsible for the data held by Ivy Lodge Retirement home?

Charles Helfferich is the Data Controller at Ivy Lodge and any queries or concerns should be directed to him either by telephone (01904 760629), email (charles@ivylodge.co.uk), in writing at above address or of course in person at Ivy Lodge.

What information do we collect and hold about you?

The purpose of collecting and holding certain information about you is to enable us to deliver health and social care to you. The type of information includes;

• Your personal, health and medical information
• Details of your next of kin.
• Details of your Power of Attorney (If applicable)
• Photographs
• Your religion
• Your preferences and interests

What do we do with this information?

The reason we gather and hold this information is to meet our legal requirements and enable us to deliver the appropriate health and social care to you in the manner in which you wish to receive it. Most of this information forms your Care Plan which is a continuously updated document that is held securely on our premises. We may from time to time need to contact your next of kin or Attorney (if applicable) about you and your health or just about projects, updates, fee changes etc at Ivy Lodge.

Who might we share this information with?

In order to deliver the best quality care to you we may need to share some of this information with other healthcare professionals that need it to provide care and support to you including but not limited to the following;
• Your GP
• District Nurses
• Paramedics
• Relevant hospital staff
• Opticians and Chiropodists

We will never transfer your personal information outside the EU without your explicit consent.

For how long do we hold on to your personal information?

We will keep all your information for 8 years after you have left Ivy Lodge unless you exert your right to have it erased. Even then, we may need to keep some or all of your information to meet our insurance obligations or to fulfil other contractual or statutory obligations.

What are my rights under Data Protection legislation?

You have the following rights:
• The right to be informed about the collection and use of your personal data.
• The right of access to that information (by contacting Charles Helfferich)
• The right to rectification should there be any errors
• The right to the erasure of the data
• The right to restrict processing
• The right to data portability
• The right to object; and
• The right not to be subject to automated decision-making including profiling.
(We do not undertake any automated decision-making)

What if I have a complaint?

In the first instance you should contact Charles Helfferich but if you are not satisfied with the outcome you can contact the Information Commissioners Office by telephone on 0303 123 1113 or in writing at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.