IVY LODGE

RETIREMENT HOME YORK

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The Ivy Lodge Team

We would love for you to come and meet us in person, in the meantime here’s a little bit more about some of the management team!

Lisa Walbridge – Registered Manager

Lisa joined Ivy Lodge in October 2017 having previously managed several other homes in the York area since 2006.

Lisa has worked in the care sector since leaving school. She had planned to be a nurse and so did some volunteering working with older people which she found so rewarding, she decided she would be more suited to a career in social care instead. Lisa is part of a very close family and spent a lot of time with and caring for her lovely granny and aunties.

She is extremely dedicated and driven and has a passion for ensuring exceptional standards of care are delivered so that all our residents can really thrive and lead fulfilling and rewarding lives in a care home setting.

When not at work you are likely to find Lisa with her husband Ian (a Personal Trainer) and daughter who also works in social care, in the gym, running marathons, climbing mountains in the Lake District or spending time in and around Whitby.

Email:  manager@ivylodge.co.uk

  • Ivy Lodge Staff

Helen Drake – Deputy Manager

Helen joined Ivy Lodge in January 2018 having also worked in care all her life. When she was just 14 she helped her mother care for an elderly gentleman in the village and that experience was enough to convince Helen to pursue a career in care.

Since her days as a farmer’s wife in the stunning Howardian Hills of North Yorkshire some 25 years ago, Helen has worked in residential, dementia and nursing homes as a care assistant right through to Registered Manager and so has an in depth understanding of the demands on everyone working in a care home and what it takes to enrich the lives of the residents.

Helen’s dedication to caring for others has also inspired her daughters to follow in her footsteps and both her daughters also work in Ivy Lodge.

Helen’s motto is ‘life begins again when you come to Ivy Lodge’ and she does her utmost to ensure that it does.

Email: deputy@ivylodge.co.uk

  • Ivy Lodge Staff

Bruce Robson – Key worker for the elderly

Bruce joined the team in the summer of 2019 on work experience. He was given so many biscuits, treats and cuddles that he too decided he would like a career in social care. Bruce is passionate about food and pretty much anything he can get in his mouth, being stroked and making lawn mowing quite hazardous but in a short space of time has become without doubt, the most popular member of the team.

  • Ivy Lodge Staff

Charlie and Ruth Helfferich - Owners

Charlie and Ruth purchased Ivy Lodge from long-time friends in February 2013. Ruth had been a teacher in the private, state and prison systems before joining Charlie in financial services. After 25 years Charlie was looking for something different and more rewarding. It was Ruth’s suggestion that they should consider the care sector largely as a result of caring for her mother who suffered with Alzheimer’s disease and after many lengthy debates the decision was made to sell the financial services business and buy Ivy Lodge; a decision they have never regretted, only that they didn’t do it earlier!

They only wanted to have a home that they would be happy for their own parents to move into and indeed Charlie’s father was a resident for 2 years until he needed more specialised, nursing care - Ivy Lodge proved to be that home.

They both work in the business full time and are often joined by their Daughter in University holidays. Ruth is very involved on the outings and activities side of things whilst Charlie is more involved in the business and operations but in reality, Charlie, Ruth, Lisa and Helen meet daily and are heavily involved in nearly all the decision making.

Outside of Ivy lodge Charlie and Ruth enjoy long walks with their dogs Jack and Rosie and Ruth is somewhat of a golf widow but has a large garden that she enjoys looking after.

Email:  ruth@ivylodge.co.uk  charles@ivylodge.co.uk

  • Ivy Lodge Staff
  • Ivy Lodge Staff
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Where our care is focussed on making residents feel at home, not in a home.

Ivy Lodge
Copyright 2020

More Info

Data Privacy Policy

Ivy Lodge Retirement Home is the trading name of Ivy Lodge Care Ltd. We are a Residential Care Home providing health and social care for people aged 60 and above. This Privacy Notice tells you about information we collect and hold about you, what we do with it, how we look after it and who we might share it with.

Who is responsible for the data held by Ivy Lodge Retirement home?

Charles Helfferich is the Data Controller at Ivy Lodge and any queries or concerns should be directed to him either by telephone (01904 760629), email (charles@ivylodge.co.uk), in writing at above address or of course in person at Ivy Lodge.

What information do we collect and hold about you?

The purpose of collecting and holding certain information about you is to enable us to deliver health and social care to you. The type of information includes;

• Your personal, health and medical information
• Details of your next of kin.
• Details of your Power of Attorney (If applicable)
• Photographs
• Your religion
• Your preferences and interests

What do we do with this information?

The reason we gather and hold this information is to meet our legal requirements and enable us to deliver the appropriate health and social care to you in the manner in which you wish to receive it. Most of this information forms your Care Plan which is a continuously updated document that is held securely on our premises. We may from time to time need to contact your next of kin or Attorney (if applicable) about you and your health or just about projects, updates, fee changes etc at Ivy Lodge. 

Who might we share this information with?

In order to deliver the best quality care to you we may need to share some of this information with other healthcare professionals that need it to provide care and support to you including but not limited to the following;
• Your GP
• District Nurses
• Paramedics
• Relevant hospital staff
• Opticians and Chiropodists

We will never transfer your personal information outside the EU without your explicit consent.

For how long do we hold on to your personal information?

We will keep all your information for 8 years after you have left Ivy Lodge unless you exert your right to have it erased. Even then, we may need to keep some or all of your information to meet our insurance obligations or to fulfil other contractual or statutory obligations.

What are my rights under Data Protection legislation?

You have the following rights:
• The right to be informed about the collection and use of your personal data.
• The right of access to that information (by contacting Charles Helfferich)
• The right to rectification should there be any errors
• The right to the erasure of the data
• The right to restrict processing
• The right to data portability
• The right to object; and
• The right not to be subject to automated decision-making including profiling.
(We do not undertake any automated decision-making)

What if I have a complaint?

In the first instance you should contact Charles Helfferich but if you are not satisfied with the outcome you can contact the Information Commissioners Office by telephone on 0303 123 1113 or in writing at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.


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