IVY LODGE

RETIREMENT HOME YORK

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Daily Life

What marks Ivy Lodge out from other retirement homes? Most people who come here say it’s the warm-hearted, dedicated and long-serving team of carers, the home-from-home feel of the place and the fresh, clean surroundings.

Our team is totally committed to the wellbeing of residents and arranges a full range of stimulating activities, from craft classes and singalongs to theatre trips and excursions to local places of interest – visit our Facebook page to see the fun we’ve been having recently!

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At Ivy Lodge the day starts at around 8am for most residents with a hot or cold breakfast, which can be eaten in the dining room or served in bed.


Our team will help with any washing and dressing requirements for the day – including grooming.  Our carers will then make or change the bedding.

If we’re not going out anywhere for the day then a selection of tea or coffee and cold drinks are served – always with a good choice of homemade cakes and biscuits!

The GP visits us at Ivy lodge every Wednesday afternoon and, of course, when needed. We also have visits from the District nurses most days and a chiropodist calls every six weeks.

A hearty lunch is served in the dining room at 12.30 – all cooked on-site using seasonal produce with 2 choices and options available for those that may have special requirements e.g. diabetics.

After lunch (before snack time!) there’s time to enjoy a visit from the hairdresser who is with us all day on Tuesday, go for a walk, catch up with friends or simply enjoy a leisure activity.

Tea is served at 5pm and/or a light supper is available later for those that prefer it.




Throughout the night we have our team of permanent carers on hand to help residents to prepare for the night time. 

Our carers are on duty 24/7 so they are always available if they are needed.


Find out more about our commitment to supporting our residents health and happiness >>

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Where our care is focussed on making residents feel at home, not in a home.

Ivy Lodge
Copyright 2020

More Info

Data Privacy Policy

Ivy Lodge Retirement Home is the trading name of Ivy Lodge Care Ltd. We are a Residential Care Home providing health and social care for people aged 60 and above. This Privacy Notice tells you about information we collect and hold about you, what we do with it, how we look after it and who we might share it with.

Who is responsible for the data held by Ivy Lodge Retirement home?

Charles Helfferich is the Data Controller at Ivy Lodge and any queries or concerns should be directed to him either by telephone (01904 760629), email (charles@ivylodge.co.uk), in writing at above address or of course in person at Ivy Lodge.

What information do we collect and hold about you?

The purpose of collecting and holding certain information about you is to enable us to deliver health and social care to you. The type of information includes;

• Your personal, health and medical information
• Details of your next of kin.
• Details of your Power of Attorney (If applicable)
• Photographs
• Your religion
• Your preferences and interests

What do we do with this information?

The reason we gather and hold this information is to meet our legal requirements and enable us to deliver the appropriate health and social care to you in the manner in which you wish to receive it. Most of this information forms your Care Plan which is a continuously updated document that is held securely on our premises. We may from time to time need to contact your next of kin or Attorney (if applicable) about you and your health or just about projects, updates, fee changes etc at Ivy Lodge. 

Who might we share this information with?

In order to deliver the best quality care to you we may need to share some of this information with other healthcare professionals that need it to provide care and support to you including but not limited to the following;
• Your GP
• District Nurses
• Paramedics
• Relevant hospital staff
• Opticians and Chiropodists

We will never transfer your personal information outside the EU without your explicit consent.

For how long do we hold on to your personal information?

We will keep all your information for 8 years after you have left Ivy Lodge unless you exert your right to have it erased. Even then, we may need to keep some or all of your information to meet our insurance obligations or to fulfil other contractual or statutory obligations.

What are my rights under Data Protection legislation?

You have the following rights:
• The right to be informed about the collection and use of your personal data.
• The right of access to that information (by contacting Charles Helfferich)
• The right to rectification should there be any errors
• The right to the erasure of the data
• The right to restrict processing
• The right to data portability
• The right to object; and
• The right not to be subject to automated decision-making including profiling.
(We do not undertake any automated decision-making)

What if I have a complaint?

In the first instance you should contact Charles Helfferich but if you are not satisfied with the outcome you can contact the Information Commissioners Office by telephone on 0303 123 1113 or in writing at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.


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