IVY LODGE

RETIREMENT HOME YORK

Care Quality Commission (CQC)

The role of the Care Quality Commission (CQC) as an independent regulator, is to register health and adult social care service providers in England and to inspect whether or not standards are being met.

At Ivy Lodge Retirement Home we are proud to be rated by the CQC as Outstanding for our level of care and Good in all other aspects. These ratings are testament to the focus we have as a team year on year, in delivering the highest standard of care possible for our residents.

The full report can be viewed by clicking the link on the right.

Here are some excerpts from the report that best describe Ivy Lodge as a care home:

At our last inspection we found the service to be outstandingly caring. At this inspection, we found this continued to be the case. Staff were exceptionally compassionate and kind. We observed numerous caring interactions between staff and people who used the service. It was evident positive relationships had been formed and staff knew people extremely well. Staff used this knowledge to provide a personalised service and enhance people's wellbeing. Throughout our inspection, we saw staff payed great attention to detail when supporting people, in order to ensure they felt valued and respected. We heard comments between staff and people which demonstrated the mutually high regard with which they held each other.

The service was safe and people were protected from harm. Care workers were knowledgeable about safeguarding adults from abuse and knew what to do if they had any concerns and how to report them. There were sufficient staff to meet the needs of the people who used the service and care workers demonstrated they had the relevant knowledge to support people with their care.

Training was provided regularly and updated when required. Care workers demonstrated an understanding of the Mental Capacity Act (2005) and told us how they obtained consent before assisting with care. People were supported to maintain a balanced diet. People were offered choice of meals that were provided in line with their preferences.

Care plans were extremely person-centred and comprehensive. Since the last inspection the provider and registered manager had developed the social activities for people; this was evident in the records.

People were supported to access healthcare services and received ongoing support. Referrals to healthcare professionals were made appropriately.

People who used the service, staff and relatives all spoke very positively about the provider and the registered manager and all expressed the positive impact their involvement had.

The customer reviews we receive from those that experience our care as residents and family members, provides another testament to our level of care and service. We also invite you to come along for a visit and see for yourself what Ivy Lodge Retirement Home is like and if it’s right for you or a family member. Send us a message or call us on 01904 760629

Read the answers to some frequently asked questions about Ivy Lodge >>

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Where our care is focussed on making residents feel at home, not in a home.

Ivy Lodge
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Data Privacy Policy

Ivy Lodge Retirement Home is the trading name of Ivy Lodge Care Ltd. We are a Residential Care Home providing health and social care for people aged 60 and above. This Privacy Notice tells you about information we collect and hold about you, what we do with it, how we look after it and who we might share it with.

Who is responsible for the data held by Ivy Lodge Retirement home?

Charles Helfferich is the Data Controller at Ivy Lodge and any queries or concerns should be directed to him either by telephone (01904 760629), email (charles@ivylodge.co.uk), in writing at above address or of course in person at Ivy Lodge.

What information do we collect and hold about you?

The purpose of collecting and holding certain information about you is to enable us to deliver health and social care to you. The type of information includes;

• Your personal, health and medical information
• Details of your next of kin.
• Details of your Power of Attorney (If applicable)
• Photographs
• Your religion
• Your preferences and interests

What do we do with this information?

The reason we gather and hold this information is to meet our legal requirements and enable us to deliver the appropriate health and social care to you in the manner in which you wish to receive it. Most of this information forms your Care Plan which is a continuously updated document that is held securely on our premises. We may from time to time need to contact your next of kin or Attorney (if applicable) about you and your health or just about projects, updates, fee changes etc at Ivy Lodge.

Who might we share this information with?

In order to deliver the best quality care to you we may need to share some of this information with other healthcare professionals that need it to provide care and support to you including but not limited to the following;
• Your GP
• District Nurses
• Paramedics
• Relevant hospital staff
• Opticians and Chiropodists

We will never transfer your personal information outside the EU without your explicit consent.

For how long do we hold on to your personal information?

We will keep all your information for 8 years after you have left Ivy Lodge unless you exert your right to have it erased. Even then, we may need to keep some or all of your information to meet our insurance obligations or to fulfil other contractual or statutory obligations.

What are my rights under Data Protection legislation?

You have the following rights:
• The right to be informed about the collection and use of your personal data.
• The right of access to that information (by contacting Charles Helfferich)
• The right to rectification should there be any errors
• The right to the erasure of the data
• The right to restrict processing
• The right to data portability
• The right to object; and
• The right not to be subject to automated decision-making including profiling.
(We do not undertake any automated decision-making)

What if I have a complaint?

In the first instance you should contact Charles Helfferich but if you are not satisfied with the outcome you can contact the Information Commissioners Office by telephone on 0303 123 1113 or in writing at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.